Refund policy

We offer a 30-day return window from the date you receive your item. To qualify for a return, items must be unused, unworn, with original tags and packaging, and accompanied by proof of purchase.

Contact us at yuchangjiang68@gmail.com with your order number and reason for return. International returns are not required to be shipped back to our location. We will resolve all valid return requests with a full refund, replacement, or store credit, without the need for the item to be returned.

Unauthorized returns sent to us without prior approval will not be processed.

Contact us immediately upon delivery if your item is damaged, defective, or incorrect. We will review your case and provide a prompt resolution at no extra cost.

Custom/personalized items, final sale items, and gift cards are not eligible for return or refund.

For orders shipped to the European Union, you have a statutory 14-day right of cancellation for any reason. This right applies to unused items in original condition. EU returns are processed via support only; no physical return address is provided for cross-border orders. We will fulfill all statutory refund obligations.

Once your return request is approved, we will process your refund to your original payment method within 10 business days. Banking or card issuer processing times may vary. If you have not received your refund after 15 business days of approval, contact us at yuchangjiang68@gmail.com.